Refund policy

Return / Exchange / Cancellation Policy

At KRISHERA, every product is carefully inspected before dispatch to ensure it meets our quality standards. To maintain product integrity and hygiene, exchanges are accepted only under the conditions outlined below.

Return/ Exchange Eligibility

  • All Return / Exchange requests must be submitted within 24 hours of delivery by emailing info@krishera.com along with your order number, the reason for the exchange, pictures of the problem found in the product and 360 degree video as mentioned below.
  • All exchange requests are subject to review and approval by the KRISHERA Quality Assurance team.
  • Items must be unused, unworn, unwashed, undamaged, and returned in their original packaging with all tags, labels, and accessories intact.
  • Products showing signs of wear, damage, alteration, tampering, or missing original packaging or tags will not be eligible for exchange.

    IMPORTANT NOTE: It is mandatory to create and provide us an unedited and uncut (continuous) 360 degree video of you opening/unboxing the parcel to be eligible for return claims. The video should show the original parcel bearing the order ID and your address and contact info being opened and any defect being clearly documented.

Return Policy

At KRISHERA, returns are accepted only in cases of verified manufacturing defects or if an incorrect product has been delivered, and are subject to our quality inspection and approval process. 

Every return request should comply with the eligibility mentioned above.

Once the returned product is received and inspected, our Quality Assurance team will determine whether the claim is eligible under our policy.

If the claim is approved, KRISHERA may, at its sole discretion, provide a replacement product or issue a store credit (credit note/ coupons) for the value of the eligible item.

No cash refunds or bank account refunds will be provided. Credit notes / Coupons can be redeemed against future purchases in accordance with our store policy.

Exchange Policy

At KRISHERA, exchange requests are accepted only in cases of verified manufacturing defects or if an incorrect product has been delivered, and are subject to our quality inspection and approval process. 

Every exchange request should comply with the eligibility mentioned above.

Exchange Process

  • Once your exchange request is approved, we will arrange a reverse pickup where service is available. If reverse pickup is unavailable, customers will be required to ship the product to the address provided by our support team.
  • The customer is responsible for all applicable reverse shipping, re-dispatch, and Cash on Delivery (COD) charges, unless the exchange is due to an error on our part (such as an incorrect or defective item).
  • The replacement product will be dispatched within 3–7 business days after the returned item has been received, inspected, and approved.

Product Availability

  • Exchanges are subject to product availability.
  • If the requested product or variant is unavailable, KRISHERA may, at its sole discretion, offer:
    • an exchange for another product of equal value, or
    • a store credit (credit note or coupon) valid for future purchases.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Customised or personalised products.
  • Products purchased under the No Return / No Exchange category.
  • Products that have been used, worn, damaged, altered, or returned without their original tags or packaging.

Cancellation Policy

Cancellation of any orders placed should be notified to info@krishera.com. 

Order cancellation is permitted only within 2 hrs of the placement of order and refund will be processed within 10 business days.

Refusal to accept a delivered COD order after this period will be treated as a failed delivery. KRISHERA reserves the right to restrict or disable Cash on Delivery for future orders placed by customers who repeatedly refuse delivery without a valid reason. 

Colour Variation

Minor variations in product colour may occur due to differences in screen settings, display resolution, and photography lighting. Such variations are considered normal and do not qualify for an exchange, refund, or store credit.

Incorrect or Damaged Items

If you receive an incorrect or damaged product, please notify us within 24 hours of delivery by emailing info@krishera.com with your order number, clear photographs, and an unboxing video. Requests submitted without sufficient evidence may not be approved.

Sale & Discounted Products

Products purchased during promotional sales or using discount codes may be exchanged only if specifically mentioned as exchange-eligible. Where an exchange is permitted, the customer is responsible for all applicable shipping charges unless the error was on our part.

 

KRISHERA reserves the right to refuse any exchange request that does not comply with this policy.