Privacy policy

Last updated: August 8, 2026

KRISHERA (“KRISHERA”, “we”, “us”, or “our”) operates this website and online store, including all related content, products, services, features and tools (collectively, the “Services”). Our store is hosted on Shopify, which enables us to provide our Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, create an account, place an order, make a payment, contact us, or otherwise use our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following information:

Contact and Delivery Information

This may include:

  • Full name
  • Billing address
  • Shipping/delivery address
  • Mobile/telephone number
  • Email address

Order and Transaction Information

We may collect information about:

  • Products you view, add to cart, purchase, return or exchange
  • Order details and order history
  • Order value and transaction details
  • Delivery and shipping information
  • Customer support communications relating to your orders

Payment Information

Payments may be processed through third-party payment providers such as Razorpay or other payment services made available through our store.

We may receive information such as payment status, transaction reference, payment method and payment confirmation.

We do not intend to store your complete credit card, debit card, UPI PIN, CVV or banking passwords on our own systems. Payment information is processed by the relevant payment service provider in accordance with its own privacy policy and security practices.

Account Information

If you create an account with us, we may collect information such as your name, email address, login information, preferences and account settings.

Communications

If you contact us by email, phone, WhatsApp, social media or other communication channels, we may collect the information you provide to us in those communications.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Network information
  • Pages visited
  • Products viewed
  • Referring website
  • Website interaction and usage information
  • Cookies and similar technologies

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you browse our website, create an account, place an order or contact us.
  • Automatically through cookies and similar technologies when you use our website.
  • From Shopify and other service providers that help us operate our store.
  • From payment, shipping, analytics, advertising and other business partners where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and Delivering Orders

We use your information to:

  • Process and confirm your orders
  • Process payments
  • Pack and ship your purchases
  • Provide delivery updates
  • Handle returns, exchanges and refunds
  • Provide customer support
  • Maintain order records

We may share necessary information with shipping and logistics providers, including courier or fulfillment partners, so that your order can be delivered to you.

Providing and Improving Our Services

We may use information to:

  • Operate and maintain our website
  • Improve our products and Services
  • Understand how customers use our website
  • Personalize your shopping experience
  • Recommend products that may be relevant to you
  • Troubleshoot technical problems

Marketing and Advertising

With your consent where required by applicable law, we may use your information to send promotional communications or show you advertisements for KRISHERA products.

We may use advertising and analytics technologies, including services provided by platforms such as Meta and Google, to understand website activity, measure advertising performance and show relevant advertisements.

You may be able to control certain advertising or cookie preferences through your browser, device or the relevant advertising platform.

Security and Fraud Prevention

We may use information to:

  • Detect and prevent fraudulent transactions
  • Protect our website and customers
  • Verify transactions
  • Investigate suspicious activity
  • Maintain the security of our Services

Legal and Regulatory Requirements

We may use or disclose information when reasonably necessary to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from government authorities
  • Resolve disputes
  • Enforce our terms and policies
  • Protect our legal rights, customers and business

4. How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our Services.

These may include:

Shopify

Our online store is hosted on Shopify. Shopify processes information in connection with providing and operating the Services.

Payment Providers

We may share necessary information with payment providers such as Razorpay or other payment providers available through our store to process your payments and verify transactions.

Shipping and Logistics Providers

We may share your name, phone number, address, order details and other necessary information with shipping and logistics providers so they can deliver your order and process returns or exchanges.

Technology and Service Providers

We may use third-party providers for services such as:

  • Website hosting and technology
  • Customer support
  • Analytics
  • Marketing and advertising
  • Email and communication
  • Fraud prevention
  • Cloud storage
  • Order fulfillment

These service providers may process personal information only as necessary to provide their services to us.

Advertising and Analytics Partners

Where applicable, we may share or make available certain information through cookies, pixels or similar technologies to advertising and analytics providers such as Meta and Google.

These technologies may help us understand website traffic, measure advertising campaigns and provide more relevant advertising.

Legal Requirements

We may disclose information when required or permitted by applicable law, legal process, government request, court order or for the protection of our rights and the security of our customers and Services.

Business Transactions

If KRISHERA is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website and improve your shopping experience.

Cookies may help us:

  • Keep products in your shopping cart
  • Remember your preferences
  • Keep you signed in
  • Understand website traffic and usage
  • Measure advertising performance
  • Improve website functionality
  • Provide relevant advertising

Some cookies may be placed by third-party service providers that help us operate our website, analyze traffic or advertise our products.

You can control or disable certain cookies through your browser settings. However, disabling some cookies may affect the functionality of our website.

6. Shopify

Our store is hosted on Shopify. Shopify may collect and process personal information relating to your use of our Services in order to provide and improve its services.

Information submitted through our store may be processed by Shopify and other service providers, including providers that may be located outside India.

For information about how Shopify processes personal information, please refer to Shopify's applicable privacy policies.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services or other online services.

If you visit a third-party website or use a third-party service, that third party's privacy policy and terms may apply.

KRISHERA is not responsible for the privacy, security or practices of third-party websites or services that we do not control.

8. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us using the contact details below so that we can review the situation and take appropriate action where required.

9. Security of Your Information

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

You should also take reasonable steps to protect your account credentials and avoid sharing passwords or other confidential information with others.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions
  • Provide our Services
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with applicable legal, tax and accounting requirements
  • Enforce our agreements and policies

When personal information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

11. Your Rights and Choices

Depending on applicable law, you may have rights relating to your personal information, including rights to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information where legally applicable
  • Withdraw consent where processing is based on consent
  • Opt out of certain promotional communications
  • Ask questions or raise concerns about how your personal information is handled

To unsubscribe from promotional emails, you may use the unsubscribe option provided in the email.

Even if you opt out of promotional communications, we may continue to send necessary transactional communications, such as order confirmations, payment updates, shipping updates and customer-service messages.

To exercise applicable privacy rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

12. Marketing Communications

If you have opted in to receive marketing communications, we may contact you through email, SMS, WhatsApp or other permitted communication channels regarding products, offers, discounts and other promotional information.

You may opt out of promotional communications at any time by using the unsubscribe option or by contacting us.

Opting out of marketing communications does not affect essential communications relating to your orders or transactions.

13. International Data Transfers

Some of our service providers, including Shopify and certain technology, payment, analytics, advertising or other service providers, may process information outside India.

Where personal information is transferred outside India, we will take steps required by applicable law in relation to such transfers.

14. Complaints and Privacy Concerns

If you have a question, concern or complaint regarding how KRISHERA handles your personal information, please contact us using the contact details below.

We will review and respond to privacy-related requests in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise an applicable privacy right, please contact us:

KRISHERA

Phone: +91 742 866 0997

Email: info@krishera.com

Address: 10th Avenue, Gaur City 2, Greater Noida West, Uttar Pradesh 201318, India

Website: www.krishera.com

By using the KRISHERA website and Services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected, used and disclosed as described above.